Privacy Policy

Last updated: February 2026

Lucinda Joram (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information with transparency and care.

This Privacy Policy explains how we collect, use and protect your personal data when you visit our website, submit an enquiry, or engage with our services.

1. Information We Collect

We may collect the following information:

  • Name

  • Email address

  • Telephone number

  • Budget range

  • Proposal timeline

  • Details shared in enquiry forms

  • Website usage data (via cookies and analytics)

If you submit an enquiry through our website or via social media lead forms, the information you provide is stored securely and used solely for the purposes outlined below.

2. How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Provide bespoke jewellery consultations

  • Prepare design proposals and quotations

  • Schedule appointments

  • Communicate regarding ongoing commissions

  • Improve our website and services

We do not sell, rent or trade your personal data.

3. Legal Basis for Processing

Under UK GDPR, we process personal data based on:

  • Legitimate interest (responding to enquiries and providing services)

  • Contractual necessity (when fulfilling a commission)

  • Consent (where applicable, such as marketing communications)

4. Data Storage and Security

Your data is stored securely using encrypted systems and reputable service providers. We take reasonable technical and organisational measures to protect your information from unauthorised access, misuse or disclosure.

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or to comply with legal obligations.

5. Marketing Communications

We will only send marketing communications where you have given consent or where permitted under applicable law. You may unsubscribe from communications at any time.

6. Third-Party Services

We may use trusted third-party services including:

  • Squarespace (website hosting)

  • Meta (Facebook and Instagram lead forms and advertising)

  • Email service providers

  • Analytics providers

These services may process data on our behalf in accordance with their own privacy policies and applicable data protection laws.

7. Your Rights

Under UK data protection law, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Withdraw consent where applicable

To exercise any of these rights, please contact us using the details below.

8. Cookies

Our website may use cookies to enhance user experience and analyse website performance. You may adjust your browser settings to refuse cookies if you prefer.

9. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Lucinda Joram
Email: lucindajoram@gmail.com
Website: lucindajoram.com